Performance Manager (Non Unit Costs) - tRIIO
Our gas engineering team are recruiting for an experienced Performance Manager to support our Non Unit Cost gas engineering team in Hitchin.
Working in partnership with Cadent (formally National Grid) to improve the supply of gas to millions of people living and working in North London and the East of England.
You will support the Operations Manager to ensure safety, commercial and customer target are met whilst maximising the Customer experience and ensuring tRIIO's customer commitments to Cadent are delivered.
You'll be a highly organised individual, with a flair for data manipulation and analysis, who will promote a culture of knowledge sharing and open communication between all site, project and client teams.
- Assist the Operations Manager in all aspects of delivery performance.
- Manage and assist the Customer Excellence Officers.
- Support operations to deliver a customer focussed service through robust processes and procedures with MI to inform improvement initiatives.
- Implement and embed approved business improvement initiatives to support the operational unit to outperform its annual targets.
- Agree and monitor key commercial targets, escalating any areas that need immediate or specific focus to the Operations Manager.
- Develop and utilise business critical management information to drive performance of staff, teams and subcontractors by specific business unit dashboards/KPIs.
- Continually review area performance and embedding improvement initiatives across the full operational process.
We're looking for:
- Previous gas supervisory experience is beneficial but not essential
- Ability to lead a team, influence and drive performance
- Project management experience
- Demonstrable high standards of safety and customer behaviour, leading by example, promoting safety and customer culture
- Working knowledge of relevant legislation, codes of practice, safety and statutory regulations
- Experience in delivering works in a safe and compliant manner
- Current UK driving licence
tRIIO is a joint venture organisation, owned by Morrison Utility Services and Skanska UK. Applying for this position could lead to employment within either parent company.